Privacy Policy


What is personal information?

Our commitment

Collection of anonymous data

Shared responsibility

  • Protecting your personal information when using our services is a shared responsibility. Please be aware that the Internet can be a scary and unfriendly place and be sure to safeguard your identity and other personal information at all times.

Use of Personal Data

  • Urbanwave may on occasion use your personal information to contact you about promotional offers; advise you of matters relevant to service provision and in some cases, solicit your feedback. However, Urbanwave will provide you with an option within every communication to opt out of receiving any communications of this nature or you can contact our customer services representatives to ensure that you do not receive such promotional information, at +27-10 500 1728.
  • Urbanwave collects and shares aggregated user data with business partners, sponsors or other third parties for the purposes of developing content and ensuring relevant advertising and content, such user data will never be used to identify individual users. These business partners and affiliated companies do not have any independent right to share this information.
  • Urbanwave may log the websites you visit; collect IP addresses and information about your operating system and the type of browser you use for the purposes of network/system administration; to report aggregate information to our advertisers, and to audit the use of our site. This data however will not be used to identify individual users who will at all times remain anonymous.
  • Any information Urbanwave collects from you through correspondence with us, whether via e-mail, telephonically or by written letter, will only be used to address the matters within that correspondence. If this requires referring such correspondence within Urbanwave or to a third party to ensure customer service, your personal information will only be disclosed to the point necessary to address your query or concerns, and will otherwise be kept confidential.
  • Public Space (Bulletin Boards, Chat Rooms and Third-Party Sites)
  • Any information that customers disclose in a public space, including on any bulletin board, chat room or any site Urbanwave may host for you, is available to anyone else who visits that space. Urbanwave cannot safeguard any information you disclose there.
  • Site Linking - Urbanwave's websites contain many links to sites that belong to third parties unrelated to us. Urbanwave cannot be held responsible for any use of your personal information arising from you disclosing personal such information on third party sites. Urbanwave cannot protect any information you may disclose on these sites and recommends that you review the privacy policy statements of those sites you visit.

Amendments to this Policy

  • If it is necessary to amend this Privacy Policy, we will post a prominent notice or send you an email to ensure that you are kept informed about changes and how they may affect you.
  • Please send email to for any query or matter relating to this Privacy Policy.